normally i freaking sing verizon's praises. i have been a verizon customer since they came into existance and started taking over other cell phone companies. i swear it's been over 10 years. i've made numerous people switch carriers and get verizon so we could have cell to cell chats. i have loved verizon, even when verizon hasn't loved me back.
but now? today? right this instant? i'm beyond pissed off.
all three of our cell phones have sucked ass lately. in all honesty, boyfriend and my lg voyager has always been sub par. everytime we try to connect to the internet, it shuts itself off. it is always screwing up something. but we've sucked it up for TWO years with a shitty phone just waiting until we can upgrade.
i went into a verizon store to ask about the phones... why don't we get service in our home anymore? why does it shut on and off all the time? the guy told me there was a software update available for our phone that would fix the bugs and issues.
so today, we brought all 3 phones in for updates. the guy working asked me if i had the data backup assistant.. i told him that my phone did, but the other 2 didn't. he said that there was a possibility that we could lose "data" during the update. we said okay and then were told to come back about an hour and a half later to pick up the phones.
when we came back into the store, we were told that 2 of the phones took the upgrade, but one of them didn't. of course, it was MY freaking phone. i was totally irritated and annoyed, but said "whatever".. grabbed my phone and headed out the door.
it wasn't until we were driving away that i realized my phone wouldn't turn on anymore. it didn't just NOT take the update... it was broken. so i turned around, went back into the store, and asked what the fuck happened?? and then i was told that the update fried my phone and that I WAS TOLD THAT COULD HAPPEN.
what the fuck did you just say to me????
I WAS NOT TOLD THAT THAT COULD HAPPEN! i was told i could lose DATA, not my entire phone.
and you know what they said and did?
the manager took the salespersons side. he said that the salesperson said i could lose data or my phone. i told him (with the salesperson standing there) that he did not say that. and if he DID intend to say something like that, maybe he should word it more clearly. like, THERE IS A POSSIBILITY THAT THE UPDATE COULD FRY YOUR ENTIRE PHONE AND IT WILL NO LONGER WORK.
i realize that's hard to say.
cause who wants to be held responsible for shit like that?
so they told me that they couldn't do anything for me. i was almost eligible for an upgrade, so did i want to do that right now? i told them i wasn't ready to do that yet. plus, the phone i want isn't available and has like a month wait. so wtf?!? then he went into the back and came out with a used phone and told me he could sell it to me for $80.
this is when i lost it.
i said.. "i came into the store with a phone that worked... and i came back to a phone that won't turn on. I DIDN'T DO ANYTHING. YOU BROKE MY PHONE and now you want me to PAY MONEY to get a new one?!?!! i didn't do anything to my phone. i didn't break it."
and i started crying. because clearly, i hold it together well.
i was just so upset that they were not trying to help me. they were making this my fault.. my responsibility and that they were telling me that i had to pay for a new phone.
i seriously expect to be treated better.
i am a fucking awesome verizon customer. i really am. and in return, i expect to be treated like an awesome verizon customer.
especially when something like that happens. i'm sorry verizon, but when YOUR SOFTWARE UPDATE results in the loss of an entire phone- why is this MY problem?!?!?!?
i don't know, but apparently it is. and for that, i hope they go fuck themselves.
ps- what does that mean for all of you who text and call me?!??! well you can't. cause i have no phone. and clearly, that is MY fault.